Benchmarks in Collections Care 2.0 has been comprehensively updated to reflect the latest in collections care practice.
This interactive spreadsheet can be downloaded and used in your organisation to enable you to review and improve your collections care provision.
Download the spreadsheet (Excel 1997 - 2003 version)
Download the spreadsheet (Excel 2007 version)
Bibliography
| Author: | Alex Dawson |
| Publisher: | Collections Trust |
| Publication date: | 05-04-2011 |
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